Service Advisor
Honda of Tenafly Honda of Tenafly Tenafly, NJ Tenafly, NJ Full-time Full-time $80,000 - $100,000 a year $80,000 - $100,000 a year At Honda of Tenafly, the will to succeed is your ticket to success.
One of the finest dealerships in Bergen County, NJ is looking for motivated top performers.
Working with Honda of Tenafly will help you realize your full potential.
We provide a dynamic, high-growth environment with a fun family atmosphere.
Self-starters thrive in our environment.
With a supportive management team, our employees have ample opportunity for growth.
We provide our staff with resources and tools to fly so that they make their own mark.
Many of our employees have been with us for five, ten, even twenty years or more.
Come join the team, and more importantly, our family! Job Summary/Objective Our Service Advisors are experienced at selling and scheduling needed service work in the service department.
Must promote and attain dealership standards for superior workmanship.
Essential Functions Greet customers promptly in a polite and friendly manner.
Conduct telephone transactions, schedule service appointments; obtain customer and vehicle data prior to arrival when possible.
Collect/enter/update customer contact information in the documentation line for all service requests.
Write up/document customers' vehicle problems accurately and clearly on the repair order to ensure effective communication.
Test drive the vehicle with customer as needed to confirm the issue for further technician diagnostic screenings.
Refer to service history, inspect vehicle, and recommend additional service needs.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provide a complete and accurate written cost estimate for labor and parts and establish a promised time.
Follow-up with service technicians, parts personnel and the customer to provide prompt status updates.
Obtain customer signature on repair order and provide customer with a copy for record-keeping.
Establish customers' method of payment and obtain credit approval, when necessary.
Notify dispatcher of incoming work.
Check on progress of repair throughout the day; contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed Review repair orders to ensure that work is completed and additional work and authorization is noted.
Explain completed work and all charges to customer Close repair order as appropriate.
Implement and abide by the quality control process to eliminate returns/comebacks.
Handle telephone inquiries regarding appointments and work in progress.
Keep service department forms, menus, and pricing guides up-to-date to ensure the most accurate information is on file.
Prior to the start of a repair job, determine the correct part numbers on repair orders and help the parts department pull and post the appropriate equipment to provide excellent service to our customers.
Deal with customer complaints and colleagues in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle Notify customers promptly regarding any delays, changes, or additional work that is required.
Document all work performed in writing or into computerized system.
Maintain and wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies.
Comply with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately.
Communicate with Supervisor if additional work is needed.
Comply with all laws and regulations pertaining to paint, thinners, and other hazardous materials; reports any deviations to management immediately.
Learn and understands the terminology of the automobile business and keep abreast of technology changes.
Follow all attendance and punctuality standards with adherence to timekeeping standards.
Follow the Company code of business ethics and conduct.
Understand and follow all work rules and procedures and follows lawful directions from Supervisors.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Maintain a professional appearance and neat and orderly work area in accordance with company policy.
Attend pertinent training on request.
Attend company meetings as required.
Perform all other duties, as assigned by management.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice Competencies Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer Good communication skills, including the ability to listen to customers and determine how to assist them Ability to work well in a team environment Knowledge of automotive systems, tools and repair processes Outstanding attention to detail with an commitment to quality Ability to use technical reference materials and technical manuals in written and online formats Ability to communicate technical terms to non-technical audience Ability to follow processes to ensure quality and safety Effective time management skills and ability to prioritize Work Environment/ Physical Demands Will primarily work in an automotive shop environment.
Work-space is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work.
May experience loud noise on a regular basis.
This position involves repetitive motion This position requires the ability to talk and hear May work in extreme heat or cold May encounter hazards Honda of Tenafly is an Equal Employment Opportunity Employer EOE/M/F/D/V Position Type/Expected Hours of Work Some weekends and holidays, as required and based upon business needs.
Education and Experience High school diploma or equivalent or combination of education and experience.
Prior experience in service department.
Additional Eligibility Qualifications Valid Driver's License Application Question(s):
What is your desired salary?
Experience:
Service Writers:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person Job Type:
Full-time Pay:
$80,000.
00 - $100,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Ability to Relocate:
Tenafly, NJ:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
One of the finest dealerships in Bergen County, NJ is looking for motivated top performers.
Working with Honda of Tenafly will help you realize your full potential.
We provide a dynamic, high-growth environment with a fun family atmosphere.
Self-starters thrive in our environment.
With a supportive management team, our employees have ample opportunity for growth.
We provide our staff with resources and tools to fly so that they make their own mark.
Many of our employees have been with us for five, ten, even twenty years or more.
Come join the team, and more importantly, our family! Job Summary/Objective Our Service Advisors are experienced at selling and scheduling needed service work in the service department.
Must promote and attain dealership standards for superior workmanship.
Essential Functions Greet customers promptly in a polite and friendly manner.
Conduct telephone transactions, schedule service appointments; obtain customer and vehicle data prior to arrival when possible.
Collect/enter/update customer contact information in the documentation line for all service requests.
Write up/document customers' vehicle problems accurately and clearly on the repair order to ensure effective communication.
Test drive the vehicle with customer as needed to confirm the issue for further technician diagnostic screenings.
Refer to service history, inspect vehicle, and recommend additional service needs.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provide a complete and accurate written cost estimate for labor and parts and establish a promised time.
Follow-up with service technicians, parts personnel and the customer to provide prompt status updates.
Obtain customer signature on repair order and provide customer with a copy for record-keeping.
Establish customers' method of payment and obtain credit approval, when necessary.
Notify dispatcher of incoming work.
Check on progress of repair throughout the day; contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed Review repair orders to ensure that work is completed and additional work and authorization is noted.
Explain completed work and all charges to customer Close repair order as appropriate.
Implement and abide by the quality control process to eliminate returns/comebacks.
Handle telephone inquiries regarding appointments and work in progress.
Keep service department forms, menus, and pricing guides up-to-date to ensure the most accurate information is on file.
Prior to the start of a repair job, determine the correct part numbers on repair orders and help the parts department pull and post the appropriate equipment to provide excellent service to our customers.
Deal with customer complaints and colleagues in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle Notify customers promptly regarding any delays, changes, or additional work that is required.
Document all work performed in writing or into computerized system.
Maintain and wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policies.
Comply with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediately.
Communicate with Supervisor if additional work is needed.
Comply with all laws and regulations pertaining to paint, thinners, and other hazardous materials; reports any deviations to management immediately.
Learn and understands the terminology of the automobile business and keep abreast of technology changes.
Follow all attendance and punctuality standards with adherence to timekeeping standards.
Follow the Company code of business ethics and conduct.
Understand and follow all work rules and procedures and follows lawful directions from Supervisors.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Maintain a professional appearance and neat and orderly work area in accordance with company policy.
Attend pertinent training on request.
Attend company meetings as required.
Perform all other duties, as assigned by management.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice Competencies Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer Good communication skills, including the ability to listen to customers and determine how to assist them Ability to work well in a team environment Knowledge of automotive systems, tools and repair processes Outstanding attention to detail with an commitment to quality Ability to use technical reference materials and technical manuals in written and online formats Ability to communicate technical terms to non-technical audience Ability to follow processes to ensure quality and safety Effective time management skills and ability to prioritize Work Environment/ Physical Demands Will primarily work in an automotive shop environment.
Work-space is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work.
May experience loud noise on a regular basis.
This position involves repetitive motion This position requires the ability to talk and hear May work in extreme heat or cold May encounter hazards Honda of Tenafly is an Equal Employment Opportunity Employer EOE/M/F/D/V Position Type/Expected Hours of Work Some weekends and holidays, as required and based upon business needs.
Education and Experience High school diploma or equivalent or combination of education and experience.
Prior experience in service department.
Additional Eligibility Qualifications Valid Driver's License Application Question(s):
What is your desired salary?
Experience:
Service Writers:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person Job Type:
Full-time Pay:
$80,000.
00 - $100,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Ability to Relocate:
Tenafly, NJ:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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